Q: What is an Extreme Makeover?
A: An Extreme Makeover is a feature that allows you to change the gender of a single character on your account. You will also be able to change that character's hair style, hair color, facial features, skin color, and height to suit their new gender. Any desired changes to these aesthetic features must be done at the same time that the Extreme Makeover is applied to the character.
Q: What is the difference between the Makeover Pack and the Extreme Makeover?
A: The Makeover Pack allows you to change the appearance of your character, but not your character's gender. The Makeover Pack provides you with 5 Makeover Credits, which you can use to change the hair style, hair color, facial features, skin color, and height on a single character or multiple characters on the same account. Only the Extreme Makeover will allow you to change your character's gender and appearance.
Q: How much does the Extreme Makeover cost?
A: The Extreme Makeover costs $9.99 per character.
Q: How do I buy it?
A: You may purchase the Extreme Makeover through the in-game store or via the NCsoft Store.
Q: What payment methods are available?
A: You may use a credit card or PayPal (via the NCsoft Store).
Q: When will I be charged for this?
A: You will be charged when you successfully confirm your purchase. You will receive an email confirmation that the transaction has gone through.
Q: Is there a limit to the number of times I can change my look?
A: Once you have confirmed and applied the changes in your Extreme Makeover, you will not be able to change your character's appearance again unless you purchase a Makeover Pack. You will not be able to change your character's gender again unless you purchase an Extreme Makeover.
Q: How and where can I use my Extreme Makeover?
A: Go in-game and travel to the Great Temple of Balthazar, located on the Battle Isles. Speak to Anatomical Engineer Llye [Stylist]. This NPC will provide details of the hair styles, facial features, skin colors, and height options available to you, as well as the option to change your gender. Changes to the character's appearance and gender will occur when you apply the selected alterations.
Q: How will my friends and guildmates know I changed my character's gender or appearance?
A: The change to your character's appearance will be immediate upon application. Your character will remain in your guild and on the friends list of anyone who added you. We suggest telling your friends and guildmates about your Extreme Makeover as soon as you can.
Q: What if I changed my mind? Can I revert the changes?
A: You are provided with a preview of any changes before the application. Once a change is applied, it is permanent. A new Extreme Makeover must be purchased to change your character's gender back.