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Graphics Driver Failure Detected

Guild Wars has detected a graphics driver error. There are several steps you can take to help address this problem:

  1. Be certain that your video card meets the minimum requirements to play Guild Wars (ATI's Radeon 8500 series/NVIDIA’s GeForce 3 series or better).
     
  2. Check to see if you have the latest drivers installed for your video card. The latest drivers for supported video cards can be found at:

    ATI: https://support.ati.com/ics/support/default.asp?deptID=894

    NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp
     

  3. If you currently have the latest video drivers installed, try reinstalling them.

    To ensure that you properly reinstall your video drivers, we recommend that you take the following steps:

    • In the Windows Control Panel, select "System." The "System Properties" dialogue box will appear.


       
    • Select the "Device Manager" button. This will open the "Device Manager" dialogue box.


       
    • Expand the "Display adapters" field and right click on your video card. Then, select "properties."


       
    • In the video card specific dialogue box, select the "Driver" tab and click the "Uninstall" button.


       
    • You will be asked to confirm the removal of this device. Select "OK," follow any further prompts, and restart your computer.


       
    • Upon restarting, Windows will auto-detect your video card and the Installation Wizard will launch. Once the Wizard has completed its process, you can reinstall the video driver you have downloaded from the appropriate manufacturer.
       
  4. If this error persists, please contact the manufacturer of your video card to report the error and to request their support in resolving the matter.

    ATI Support: https://support.ati.com/ics/support/default.asp?deptID=894

    NVIDIA Support: http://www.nvidia.com/page/request_assistance.html